Shipping
PROCESSING AND SHIPPING TIME
Orders are processed within 1 business day* after payment confirmation. Note that delays may occur during promotional periods.
All orders are dispatched from our New Zealand warehouse or dropshipped from our Australian Warehouse.
*Business days refer to Monday - Friday, excluding major holidays.
SHIPPING METHODS & DELIVERY TIMES
| Region |
Standard Shipping |
|
Metro Areas (Auckland, Wellington, Christchurch, Hamilton, Tauranga) |
2-5 business days |
|
Regional Areas |
3-7 business days |
|
Orders Dropshipped From Australia
|
3-10 business days |
|
Remote/Rural Areas
|
5-10 business days |
COURIERS WE USE
At The Comfort Co. (New Zealand), we partner exclusively with Aramex to provide fast and reliable delivery across the country.
All orders are shipped via Aramex.
SHIPPING COSTS
📦 Standard Shipping - $11.95
We do not ship to P.O boxes. Please provide a residential or business address at checkout.
Please note, any item/s sent from Australia will incur a shipping fee of $15 NZD.
*As of the 25th of March AEST, due to the conflict taking place in the Middle East, we have made the decision to make a small $2 increase to the shipping cost (was $9.95). All costs of products and goods will remain unchanged, and free standard shipping still applies to all orders over $200. We appreciate your support, and as always, happy shopping!
FREE SHIPPING OFFER
We offer Free Standard Shipping on all orders over $200 NZD*
Important:
- The $200 threshold applies to the cart total before shipping charges
- Excludes any items shipped from Australia (the $15 NZD shipping fee will still apply)
WANT DELIVERY UPDATES?
Track your parcel, update delivery instructions, or find delivery estimates with Aramex's tracking service.
- Get real-time tracking updates
- Set delivery preferences
- Redirect parcels to an alternative address
- Track your parcel on the Aramex New Zealand website
INTERNATIONAL SHIPPING
While The Comfort Co. (New Zealand) does not ship internationally, we do have alternative markets with warehouses in:
- Australia
- Singapore
- United States
If you’re located in these regions, please visit the respective local website or contact our customer service team for assistance.
CONTACT US
For any shipping-related inquiries, please contact our New Zealand customer service at:
📧 info@comfortcoshoes.co.nz
📞 0800 827 954
